Our Polices:

  1. Rate/Fare. Fare policy is based from Rockwall/Heath. A general rule of thumb is $2.00 per mile point to point. No charge for extra passengers. Rides are private, not shared and non-stop.
    1. Specifically, to DFW $90.00; Love Field $65.00.
    2. Nighttime add-on of $15.00 between 10.00pm and 6.00 am. Add-on charges from points east of Rockwall. Fuel surcharge of approx  3%-5% of fare when fuel exceeds $2.50 per gall. Express lane fees and airport tolls are added.
  2. Intoxicating Substances; Drivers shall not drive while under the influence of any intoxicating substances. Neither use such prior to 6 hours of driving. The Shuttle has a zero tolerance policy pertaining to the operation of a motor vehicle while under such influence. The safety and the careful treatment of our passengers are our main concern.
  3. Disability Accomodation. The Shuttle does not operate vehicles which are wheelchair approved. Wheelchairs may be folded and stored. The Shuttle operates new, Toyota Sienna minivans, with ample space and large sliding doors with above average legroom providing easy boarding and deboarding.
  4. Complaints; may be directed to The Shuttle or/and to The City of Dallas. The Shuttle fully complies with Dallas Ordinance 29595 “ Transportation for Hire” Chapter 47(A) article 2 division (1), (2), (3), (4) and (5). The City of Dallas Transportation Regulation Division telephone number is 214-670-3161.

The Shuttle is based in Heath, Tx. 75032 Phone 469-434-9047, or direct to Peter W. A. Ambler, President 214-502-7816. Email peopleprograms@sbcglobal.net or info@rockwallshuttle.com. The Shuttle is licensed to operate meaning to board and deboard passengers at all airports and within the City of Dallas. All drivers are registered with the City of Dallas, above described division. All drivers are US citizens . The Shuttle adheres to all rules for the safe operation of a vehicle for hire as specified under ordinance 29595 of the City of Dallas, Transportation Regulation Division, Dallas, Tx. 75235; phone 214-670-3161. Fax 214-670-6968. Email; avitransportationregulation@dallascityhall.com